Return & Refund policy


We want you to be happy with your purchase from Pinvit. If you receive a product that is defective or not working properly, please let us know, and we will send you a replacement.


We have a 30-day refund policy because we believe in the quality of our products. If you're not satisfied with your purchase, you can return it to us within 30 days, and we will refund your money once we receive the item back.

Please remember:

  • Before returning any merchandise, please contact us via email at and let us know about the return.
  • The address on the package is not the correct return address. Please reach out to our customer service for the right return address.
  • Only returns with an authorized return address provided by our customer service staff will be eligible for a refund. If you send it to any other address, we won't be able to receive the item, and we won't be able to process a refund.
  • Clearance products cannot be returned. These are items listed under a "Clearance" page or collection or labeled with "Clearance" in the title.
  • You will be responsible for paying the shipping costs for returning or exchanging the item.


If you need to change or cancel your order, please contact us immediately. We work quickly to process and ship orders, so once your order has been packed or shipped from our warehouse, we cannot make any changes or cancellations.


We do not provide return shipping labels. You are responsible for paying the shipping costs to return the item to us. The time it takes for the exchanged product to reach you may vary depending on your location.

If you are shipping an item worth over $50, we recommend using a trackable shipping service or purchasing shipping insurance. Please note that we cannot guarantee that we will receive your returned item.

Refunds are typically processed within 2-7 days, depending on the payment method used.

We appreciate your understanding and apologize for any inconvenience. If you have any further questions or need assistance, please don't hesitate to contact our customer support team at We are here to help you.